Full Terms & Conditions of Business

Last updated:

Prefer French? Lire les conditions en français

Effective date: 25 October 2025; ; 1 December 2025 for existing clients.
Business clients: also see Schedule A

Key points at a glance (non-binding summary)

  • Who I am: I’m William Smith EI (sole trader in France, SIREN 847789195). I offer online counselling, supervision, mentoring, and training to an international English-speaking audience.
  • How sessions happen: sessions are online unless we both agree in writing to do something different.
  • Cancelling or moving a session: please give at least 72 hours’ notice. If you cancel later or don’t attend, the full fee is due.
  • Your right to change your mind (consumers): you have 14 days to withdraw. If you ask me to start within those 14 days, you only pay for what you’ve already received. See section 4.8 for details.
  • I do not provide an emergency or crisis service: if you’re in danger, call 112 (EU) or 999 (UK).
  • Who I can work with in therapy: adults aged 18+, registered with a GP, and not located in the USA or Canada during sessions.
  • Confidentiality: what you share stays private unless there’s a serious risk of harm, the law requires it, I need confidential legal/insurance advice, I discuss my work in non-identifiable supervision and training, safeguarding duties apply, or you ask me to share.
  • Which law applies: French law. If you’re a consumer, you also keep the mandatory protections of the country where you live, such as the UK.
  • If we can’t resolve a problem: you can contact BACP about professional conduct and, for EU/France consumers, use free consumer mediation. See section 10.

This is a quick overview. The full terms below are the contract.

1. Definitions

1.1 In these Terms:
(a) “I”, “me”, “my” = William Smith EI, the service provider.
(b) “You”, “your” = any person accessing the Website or inquiring about/engaging the Services.
(c) “Client” = any individual or entity who engages the Services (therapy clients, supervisees, mentees, corporate clients).
(d) “Consumer Client” = a Client using Services for personal purposes, not in the course of business.
(e) “Business Client” = a Client engaging Services in the course of business (e.g., supervisees, employers, charities, training providers, EAPs).
(f) “Third-Party Payer” = any person/organisation (other than you) who agrees to pay your fees.
(g) “Services” = counselling, supervision, mentoring, training, and any digital products or website content.
(h) “Website” = therapyhub.eu and its sub-pages.
(i) “Service Agreement” = the specific agreement for a particular Service (fee, frequency, key arrangements).
(j) “Schedule” = a schedule/annex incorporated into these Terms or a Service Agreement.

2. My Services

Agreement structure. These Terms govern all Services. For counselling, supervision, or mentoring, a Service Agreement supplements these Terms (fee, frequency, key arrangements). By signing (including e-signature or written confirmation by email/booking system), you agree to both.

Who I am and how services are delivered. I am a BACP Accredited Member providing services from my professional establishment in France to an international English-speaking audience. I provide online counselling, supervision, mentoring, and training. Unless expressly agreed otherwise in writing, Services are delivered remotely.

Service-specific schedules. A Service Agreement may incorporate one or more Schedules. Schedule A (Supervision & Mentoring – Business Clients) forms part of these Terms. If there is a conflict, the order of precedence in Section 13 applies.

3. Important disclaimers and nature of service

Website information. Website content is general information only. It is not therapeutic, medical, or legal advice, and is not a substitute for diagnosis/treatment/advice from your GP or other qualified professionals. Accessing the Website or downloading materials does not create a client–practitioner relationship.

Initial consultation. Its purpose is to assess fit. A therapeutic contract begins only if we both agree to proceed and a Service Agreement is signed/confirmed in writing.

Collaborative process. I provide services with professional skill and care but do not guarantee outcomes.

No emergency service. If you are at risk of harm to yourself or others, contact local emergency services immediately (e.g., 999 UK, 112 EU) and/or an appropriate crisis line.

Scope of practice. I do not diagnose, prescribe medication, or issue medico-legal reports. I may signpost to medical/specialist support where appropriate.

4. Fees, payment, and cancellation (general)

Fees and payment. Fees are stated on the Website and/or confirmed at booking in your Service Agreement. Unless stated otherwise, fees are paid in advance by bank transfer. Fees are in GBP unless indicated otherwise. Total price and any taxes/charges are shown before you confirm. Alternative currency/methods will be set out in your Service Agreement or invoice. A receipt or invoice can be provided.

Cancellation / rescheduling window. Minimum 72 hours’ notice to cancel or reschedule any appointment. Less than 72 hours’ notice or non-attendance means the full fee is payable. This does not affect statutory withdrawal rights (see 4.8). To cancel/reschedule, email me or use the agreed booking system; your notice takes effect when sent.

Lateness and non-attendance. I wait 10 minutes from the scheduled start (or 5 minutes for initial consultations). If you have not joined or contacted me within this period, the session is treated as a no-show and charged per 4.2. If you join late, we still end at the scheduled time; no refund for unused time. If I am delayed, I will make up time where reasonably possible or reschedule without charge.

Contact outside sessions.
(a) Therapy clients — no emergency messaging. Email/messaging is for administrative matters only (scheduling, invoices). Do not rely on it for urgent needs. In a crisis, contact emergency services and/or appropriate crisis lines.
(b) Supervisees/mentees — limited professional check-ins. For time-sensitive practice issues (e.g., immediate safeguarding queries), you may email or use the agreed channel for a brief check-in. No immediate response is guaranteed; I respond as soon as reasonably practicable during business hours. Brief check-ins are not billed; if the exchange requires substantive input or extended time, I may bill at your supervision rate (see Schedule A A2.5). Where practicable, I will flag when a thread becomes billable.

Refunds and credits. If you cancel a prepaid session with required notice, you may take a credit for a future session. If you request a refund, I may deduct direct banking costs I incur to process it. (Not applicable to refunds under statutory withdrawal in 4.8.)

Digital products. When you buy digital content, I will ask for your express prior consent to begin the download/access and confirm that you waive your withdrawal right for that content. I will confirm on a durable medium (for example, by email).

Continuation package. For established clients I may offer a pre-paid block of 4 or 6 sessions at your current session rate. Valid 9 months from purchase. The 72-hour policy applies. A separate agreement will be issued.

Right of withdrawal (Consumer Clients)
(a) 14-day cooling-off period. You have 14 days from contract to withdraw without giving a reason.
(b) Starting within those 14 days (your express request). If you ask me to start during the 14 days, you agree I may start then. If the service is fully performed within those 14 days after your express request and acknowledgement, you will no longer have the right to withdraw once performance is completed.
(c) If you withdraw after we’ve started. You pay only for services already delivered before you tell me you are withdrawing (for example, a session actually held). Any services not yet delivered at that time are cancelled and not charged under withdrawal rules.
(d) No-shows booked within the 14-day period. If you booked a session but did not attend and then validly withdraw within the 14 days, no fee is due for that missed session.
(e) Separate from the 72-hour policy. Outside the legal withdrawal context (for example, after 14 days, or if you choose not to withdraw), my 72-hour cancellation/no-show policy in 4.2 applies in full.
(f) How to withdraw. Email email@therapyhub.eu or send the Model Withdrawal Form in Annex 1 (use of the form is optional). I refund any balance due within 14 days, using the same payment method where possible, minus any amount owed under 4.8(c).

Annual fee review.
(a) Session fees are reviewed once a year.
(b) Any adjustment takes effect 1 January.
(c) I give at least one month’s notice in writing of any fee change.
(d) Continuing with sessions after that date means you accept the new rate.

Business-client specifics. For supervision/mentoring in a professional capacity, Schedule A applies in addition to this Section 4 and prevails where it conflicts (payment, invoicing, cancellations/no-shows as they affect payment, credit control, suspension).

5. User obligations

General obligations (all users and clients). You confirm you are 18+. You agree to:
(a) provide information that is true, accurate, and complete;
(b) ensure a private, quiet, reliable internet connection and suitable device for online sessions;
(c) keep confidential any access links/IDs/passwords and not share them;
(d) not record or stream sessions without prior written agreement and not reproduce/distribute session materials except as permitted. Reasonable accessibility adjustments may be agreed (for example, captions/transcripts). Where recording is unavoidable, I will: (i) prefer platform features that create live captions/transcripts without retaining a recording; (ii) if recording is unavoidable, obtain your explicit consent first, limit the recording to what is necessary, store it securely, retain it only as long as needed for the adjustment, then delete it; and (iii) make any transcript/captions available for your personal use only — do not share or redistribute them. Processing of recordings/transcripts is per my Privacy Policy.
(e) not join sessions while driving or doing anything that compromises safety or privacy.

Specific eligibility for Therapy Clients.
(a) You must be physically located outside the USA and Canada during all sessions. If you travel there, tell me in advance; therapy sessions pause until you are outside those jurisdictions.
(b) Be registered with a GP (or equivalent primary-care physician) in your country of residence.
(c) Provide contact details for your GP and one emergency contact before our first session and keep them up to date. They are used only as set out in the Privacy Policy and/or where necessary to protect vital interests.
(d) Acknowledge that my services are not suitable for individuals in active crisis or requiring immediate emergency intervention (see 3.4).
(e) Disclose if you are currently in therapy with another professional. Concurrent therapy must be discussed and explicitly agreed before we proceed.

6. Confidentiality and data protection

Confidentiality and its limits. I maintain confidentiality in line with the BACP Ethical Framework and good practice. Limits apply. I may disclose information only where necessary and proportionate: (a) to prevent/reduce a serious risk of harm or protect a child/vulnerable adult; (b) where required by law or a court/competent authority; (c) to my professional insurer or legal adviser for advice (strictly need-to-know and under confidentiality); (d) in supervision for safe/effective practice (clients are not identifiable; supervisors are bound by confidentiality); (e) to comply with safeguarding or professional reporting duties; or (f) where you give explicit consent.

Data controller and purposes. For EU/UK GDPR, I am the Data Controller. I process personal data (including, where relevant, special category data such as health information) to provide/manage Services, bookings and payments, records, legal/ethical duties, and communications. Lawful bases include contract, legitimate interests, legal obligation, vital interests (rare), and, for special category data, an appropriate Article 9 condition (for example, health care purposes or your explicit consent). Full details are in my Privacy Policy.

International transfers. Your data may be processed in, or transferred to, countries outside the EEA/UK where service providers are located.

Processors and services used. I use reputable providers (for example, video-conferencing, email, scheduling, invoicing, document storage).

Communications and security. Online communications are never 100% secure. I take reasonable measures to protect your information. If you contact me by email or messaging, you accept the inherent risks. Sensitive issues are best discussed in session.

Your data rights. You have rights of access, rectification, erasure, restriction, objection, portability, and to withdraw consent where applicable. Rights are subject to legal limits (for example, where records must be kept). To exercise your rights, email email@therapyhub.eu.

Data-protection complaints. Please contact me first. You may also complain to your national data-protection authority (for example, CNIL in France; ICO in the UK). See the Privacy Policy for details.

7. Intellectual property

Third-party and public-domain IP. The Website may include licensed or public-domain materials. I do not claim ownership of pre-existing IP. Where a third-party licence/attribution applies, that requirement prevails for that item.

My proprietary materials. All original content, frameworks, worksheets, handouts, training slides, copy, and other materials I create and provide (my “Proprietary Materials”) remain my intellectual property (including moral rights).

Your licence to use. When you pay for Services or digital content, I grant a limited, non-exclusive, non-transferable licence to use my Proprietary Materials for your personal, non-commercial use (Consumer Clients) or for your internal business use by the named organisation and attendees (Business Clients), only for our work together.

What you must not do. Unless agreed in writing, you must not: (a) share/publish/sell/sub-licence my Proprietary Materials; (b) copy or adapt them beyond what is reasonably necessary; (c) remove my name/logos/copyright notices/attributions; or (d) use them to create competing materials/services. This does not limit rights that cannot be excluded by law.

Recordings. Recording is not permitted unless agreed in writing (see 5.1(d)). If a recording or transcript is agreed for accessibility, your use is limited to your personal/internal use and must not be shared.

Your materials. If you provide content for use in the Services, you warrant you have the right to use/share it with me and grant me a limited licence to use it solely to deliver the Services.

Feedback. I may use feedback/suggestions without obligation, provided I do not disclose your confidential information.

8. Liability and client responsibility

Consumers. I will provide the Services with reasonable skill and care. If I fail to do so or breach these Terms, I am responsible for loss/damage you suffer that is a foreseeable result. Nothing excludes/limits liability where unlawful to do so (including death/personal injury caused by negligence, fraud/fraudulent misrepresentation, gross negligence). I am not responsible for: (a) loss not foreseeable; (b) loss due to your failure to follow reasonable instructions or due to inaccurate/incomplete information supplied by you; (c) loss caused by your equipment/devices/software/internet connection; (d) outages/failures of third-party services I do not control (for example, email provider, video platforms, payment services); (e) decisions you choose to make (or not make); (f) business losses (profit, business, opportunity); or (g) events outside reasonable control (see 12.6), provided reasonable steps are taken to minimise effects.

Business Clients. To the maximum extent permitted by law (except death/personal injury, fraud, wilful misconduct, or gross negligence), my aggregate liability to Business Clients is limited to the total fees you paid in the 12 months immediately preceding the event. I am not liable for indirect or consequential loss (including loss of profit, revenue, business, anticipated savings, data, opportunity). This limitation does not apply where it would deprive the contract of its essential obligation.

Professional boundaries and client autonomy. Our work is supportive and collaborative, not directive. I am responsible for providing a professional and ethical service; you retain full autonomy and remain responsible for choices and actions in your life.

9. Duration and termination

Commencement and duration. Start date and initial duration are confirmed in your Service Agreement. Unless a fixed term is specified, Services are ongoing.

Termination by you. You may end our agreement at any time. Please give early notice so we can conclude well (for example, a closing session). You remain liable for fees for any sessions scheduled within the 72-hour window (see 4.2). For prepaid, undelivered sessions, you may request a pro-rata credit/refund (subject to direct bank-transfer costs per 4.5). Statutory withdrawal rights are unaffected (4.8).

Termination by me. I may end or decline to continue where, in my professional judgment or for legal/ethical reasons, it is appropriate, including if: (a) work is no longer clinically suitable/within competence; (b) safeguarding/serious risk; (c) breach of these Terms (for example, repeated late-cancellations/no-shows, abusive behaviour, recording without agreement, non-payment, joining from a public setting that cannot be remedied — see 4.2, 4.3 and 5.1(b),(d)); (d) conflict of interest; (e) legal/regulatory/insurance/jurisdictional restrictions (for example, client in USA/Canada contrary to 5.2(a)); or (f) continuing would be unlawful/unethical. Where feasible and appropriate, I will give reasonable notice and may signpost to other services. If I terminate for reasons other than your breach/non-payment, I will refund prepaid, undelivered sessions.

Suspension. I may temporarily suspend Services (for example, illness, planned leave, technical outages, credit-control concerns). I will give notice where reasonably possible and offer to reschedule. For Business Clients, see Schedule A.

Effect of termination. On termination: (a) no further sessions take place; (b) sums already due remain payable (including fees under 4.2); (c) confidentiality continues (Section 6); (d) your materials licence continues only as permitted by Section 7; and (e) I retain records per the Privacy Policy and legal/insurance obligations.

10. Dispute resolution, governing law, and jurisdiction

Initial resolution. Please first consult my Complaints Policy and contact me as outlined there. I will acknowledge your complaint and seek to resolve it promptly.

Independent routes.
(a) Professional and ethical conduct (BACP). As a BACP member, I am subject to its Professional Conduct Procedure. You may raise a concern with the BACP at any time.
(b) Consumer mediation (France/EU — Consumer Clients). If a Consumer Client dispute cannot be resolved directly, you have a right to free consumer mediation. You must first contact me in writing. If unresolved after my response, or after two months from your written complaint, you may refer the dispute to the designated mediator, La Société Médiation Professionnelle (http://www.mediateur-consommation-smp.fr), within one year of your complaint. Postal address: Alteritae 5 rue Salvaing 12000 Rodez.

Governing law. These Terms are governed by and construed in accordance with French law.

Consumer rights (mandatory protections). If you are a Consumer Client, this choice of law does not deprive you of the mandatory consumer protections of your habitual residence.

Jurisdiction. Proceedings should, in the first instance, be brought before the competent courts in Vannes, France. Consumers may be entitled to bring proceedings in the courts of their country of residence.

Business Clients. For business-to-business engagements (supervision, mentoring, training), 10.2(b), 10.4, and the consumer option in 10.5 do not apply. The courts in Vannes, France have exclusive jurisdiction, without prejudice to mandatory rules that cannot be contracted out of.

11. Professional standards

I am a BACP Accredited Member and work in accordance with the BACP Ethical Framework. I engage in regular professional supervision and CPD. In supervision, clients are not identifiable, and supervisors are bound by confidentiality.

Professional liability insurance. I maintain professional civil liability insurance (responsabilité civile professionnelle) for all Services provided from my establishment in France. On request, I will provide insurer name, policy number, territorial scope, and period of cover. The territorial scope excludes the USA/Canada, aligned with 5.2(a).

Scope of practice. I do not diagnose, prescribe medication, or issue medico-legal reports. Where appropriate, I may recommend medical/specialist support alongside or instead of my Services.

12. General provisions

Changes to these Terms.
(a) Website-only users: changes take effect on posting.
(b) Clients with an active Service Agreement: if a change materially affects your rights or obligations (and is not required by law/regulator), I will give at least 30 days’ notice by email or other durable medium. You may end the Services before the effective date without penalty; otherwise, continuing after that date means you accept the change. This does not limit your statutory rights.

Notices. Notices may be given by email. My contact address is email@therapyhub.eu (or any updated address shown on the Website). Your notice is effective when sent, unless you receive a delivery-failure message; if sent outside normal business hours (09:00–18:00, Europe/Paris, Monday–Friday; 08:00–17:00 in the UK), it is treated as received on the next business day. Keep your contact details up to date.

Entire agreement. These Terms, together with any Service Agreement and any incorporated Schedules/Annexes, form the whole agreement. We each rely on these documents as the complete statement of our agreement. Nothing limits liability for fraud or fraudulent misrepresentation, or mandatory consumer rights.

No waiver. A failure or delay to exercise a right or remedy does not waive it; a single or partial exercise does not prevent further exercise.

Severability. If any provision is invalid or unenforceable, the rest remains in force. Where permitted by law, the invalid provision will be replaced by a valid one that most closely reflects our intent.

Force majeure. Neither party is liable for delay/failure caused by an event of force majeure as defined by French law (unforeseeable, irresistible, external, including but not limited to widespread internet/power outages, acts of government, natural disasters, epidemics, major platform outages). The affected party will notify the other, take reasonable steps to mitigate, and resume when the event ends. If force majeure continues for more than 30 days, either party may terminate on written notice; I will refund any prepaid, undelivered sessions.

Language (consumers). This agreement is drafted in English, which you confirm you understand. Where required by French consumer law, key pre-contract information/statutory notices are available in French. Any translation is for convenience; in case of discrepancy, the English version prevails except where French consumer law requires otherwise.

Sub-contracting and assignment. I may use carefully selected sub-contractors (for example, IT, scheduling, billing). I may assign/transfer this agreement to a successor (for example, on a business transfer). I will notify you. If you are a Consumer Client and the transfer materially disadvantages you, you may end the agreement.

Third-party rights. This agreement is between you and me. No one else has rights to enforce it (including under the UK Contracts (Rights of Third Parties) Act 1999), unless we expressly agree in writing.

Relationship. We are independent contracting parties; these Terms do not create a partnership, joint venture, or employment relationship.

Interpretation. Headings are for convenience only. “Including” means “including without limitation.”

Survival. Clauses that by their nature should continue after termination do so, including Sections 4, 6, 7, 8, 10, and 12.

13. Order of precedence

Order. Highest to lowest:
(a) the Service Agreement signed/confirmed for a specific Service (including any incorporated documents);
(b) the applicable Service-Specific Schedule(s) identified in the Service Agreement (for example, Schedule A);
(c) these Terms (main body);
(d) Annexes (for information and convenience only; they do not override documents above).

Within any document set, specific terms prevail over general terms, and a later-dated document prevails over an earlier one unless it states otherwise.

External terms (for example, purchase orders/payer terms) do not apply and do not vary our agreement unless we expressly agree in writing and state that they take precedence.

Schedule A - Supervision & Mentoring (Business Clients)

This Schedule applies where you receive supervision and/or mentoring in a professional capacity. It supplements and, to the extent of any conflict on the subjects covered below, prevails over Sections 4 and 12 of the main Terms.

A1. Scope

The supervision/mentoring relationship is between you and me. I will not share supervision content with any third party. I may share administrative and billing information only as described in A3 and A4.

Out-of-session contact. For time-sensitive practice issues (for example, immediate safeguarding queries or a brief debrief after a challenging session), you may contact me by email or the agreed channel for a short check-in. No emergency service; no guaranteed immediate response. Substantive advice/case discussion outside scheduled sessions may be billable per your Service Agreement or this Schedule.

A2. Fees, billing and third-party payers

If you pay personally, fees are due before each session. Sessions may be declined or paused until cleared funds are received.

Where a Third-Party Payer will be billed:
(a) Provide payer details and, where applicable, a purchase order or written authorisation before the first session. If none, sessions may be postponed unless you prepay.
(b) Monthly billing in advance. I issue a consolidated invoice at the start of each calendar month covering sessions scheduled for that month (as per the Service Agreement/booking records). Variances (additional sessions, extensions, late-cancellations/no-shows) are reconciled on the following month’s invoice or by credit note.
(c) Payment terms. Invoices payable within 30 calendar days (“Net 30”) unless agreed otherwise.
(d) You remain jointly and severally liable with the payer for all fees, including late-cancellations/no-shows. If the payer declines or fails to pay, you must settle the balance on demand.
(e) For billing/credit control, I may share limited administrative details with the payer (session dates/times, attendance/no-show status, invoice/payment status/amounts). No clinical/case/supervision content is shared.
(f) If an invoice is unpaid past due (or earlier if the payer refuses liability), I may invoice you directly and/or pause services until the account is settled.
(g) Purchase orders and other terms. Payer terms are for administrative convenience only and do not form part of our agreement unless expressly agreed in writing. This Schedule prevails over conflicting payer terms.

Currency and charges. Unless stated otherwise, payment is by bank transfer in GBP. You (or the payer) are responsible for bank/transfer charges. If another currency is agreed, the amount due is the GBP fee converted at a reasonable exchange rate stated on the invoice.

Late payment (Business Clients). Late-payment charges apply automatically from the day after due date, without reminder. Regime depends on payer/invoice:
(a) EU/France: interest at the ECB refinancing rate (as of 1 Jan/1 Jul) plus 10 percentage points, plus fixed €40 recovery indemnity; additional proven recovery costs may be charged (Code de commerce L441-10).
(b) UK payers or invoices payable to a UK billing address: statutory interest 8% above the Bank of England base rate (fixed for the 6-month period when the debt became late), plus the fixed sum under the Late Payment of Commercial Debts (Interest) Act 1998 (£40/£70/£100), plus reasonable recovery costs beyond the fixed sum.
These remedies apply only to Business Clients.

Out-of-session professional contact (discretionary). Brief admin messages/quick acknowledgements are not billed. Where out-of-session contact requires substantive input (for example, case thinking, safeguarding advice, reviewing materials) or extends beyond a brief reply, I may invoice time at your supervision rate on a time-spent basis, measured to the nearest five minutes with no minimum charge. I normally flag when a thread becomes billable; time recorded will appear on your invoice as reconciliation items on the following month’s invoice unless otherwise agreed.

A3. Cancellations and no-shows (funding responsibility)

The 72-hour policy in 4.2 applies to all funders. If a payer will not cover a late-cancellation or no-show, the fee is payable by you.

A4. Data protection and information sharing with payers

I process administrative data for billing/credit-control purposes, including sharing the limited administrative details under A2.2(e). Lawful basis: legitimate interests and/or contract, as explained in my Privacy Policy. No clinical/case content is shared without your explicit consent or a legal obligation.

A5. Your professional responsibility

You hold ultimate professional responsibility for your own work with clients, including all decisions, actions, and representations.
You agree to adhere to your professional body’s ethical standards (or equivalent) and uphold honesty, integrity, and transparency.
You work within your competence, training, and scope, and you take responsibility for seeking supervision, further training, or referral where appropriate.
You ensure public-facing materials (profiles/marketing) accurately reflect your qualifications and experience. As part of safe and ethical practice, I may review and discuss publicly available information about your work within supervision.
You confirm valid professional indemnity insurance for your practice (personal policy or employer/host cover) that expressly extends to your role/setting; maintain this cover and notify me of lapse/material change.
Where you practise under or for a third party (for example, employer, host organisation, commissioner, funder), you will inform me of relevant policies, procedures, contractual terms, safeguarding/reporting requirements, confidentiality/record-keeping expectations, and limits of authority that affect your work or the scope of supervision, and update me if these change.

A6. Notices (Schedule A)

Notices under this Schedule may be given by email and are deemed received as set out in 12.2.

A7. Suspension and termination for non-payment

Without limiting 9.3, I may suspend or terminate supervision/mentoring if fees are overdue, a payer declines liability, or reasonable credit-control concerns arise. Suspension does not waive the right to recover sums due.

A8. Precedence of this Schedule

For Business Clients, this Schedule prevails over conflicting provisions in the main Terms insofar as they relate to payment, invoicing, cancellations/no-shows as they affect payment, credit control, purchase-order terms, and suspension. All other provisions of the Terms continue to apply.

Annex 1 — Model Withdrawal Form (Consumer Clients)

(Use this form only if you wish to withdraw from the contract within the statutory 14-day period. You can email the completed form or the same information in your own words.)

To: William Smith EI
Email: email@therapyhub.eu

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of services described below:

  • Service(s):
  • Order/Booking reference (if any):
  • Ordered/Booked on (date):
  • Service date(s) scheduled (if applicable):

Consumer details:

  • Name of consumer(s):
  • Address of consumer(s):
  • Email used for booking:
  • Telephone (optional):

Date:

Signature (only if this form is notified on paper):

(*) Delete as appropriate.

Version history

Superseded versions are provided for transparency only and do not apply to new bookings.