This page collects all key legal information for therapyhub.eu, operated by William Smith EI (entrepreneur individuel, SIREN: 847789195). If you’re a current or prospective client, please start with the Terms.
Core documents
Terms & Conditions of Business
Effective 25 October 2025 for new Clients and 1 December for existing Clients Everything that governs your use of the website and services (online counselling, supervision, mentoring, training). Includes: definitions, fees & 72-hour cancellation, right of withdrawal (14 days), confidentiality & data, IP, liability, dispute resolution, and Schedule A for Business Clients.
👉 Read the Terms: /terms/
Privacy Policy
How I handle personal data under EU/UK GDPR: what I collect, why, lawful bases, retention, international transfers, your rights, and regulator contacts (CNIL/ICO).
👉 Read the Privacy Policy: /privacy-policy/
Cookie Policy
What cookies and similar technologies I use, and how to give or refuse consent and change your preferences later.
👉 Read the Cookie Policy: /cookie-policy/
Complaints
How to raise a concern and what happens next. Includes routes via BACP and consumer mediation (France/EU) after my internal process.
👉 Read the Complaints page: /complaints/
Mentions légales (FR)
Page en français présentant les informations légales requises (éditeur, hébergeur, contact).
👉 Consulter les mentions légales : /fr/mentions-legales/
Contact
- Email: email@therapyhub.eu
Note: My service is not suitable for emergencies. If you’re at risk, call your local emergency number (e.g., 112 in the EU, 999 in the UK).
Versioning & archives
I keep prior versions of my Terms for transparency. 👉 See version history: /terms/#version-history
Helpful link
- Fees & session information: /fees/